1 - Definitions

• "IOR/EOR" refers to our company, website, and services.
• "Services" refers to Importer of Record (IOR), Exporter of Record (EOR), customs clearance, compliance management, and related logistics support.
• “Client” or “You” refers to the company or individual engaging our services.

2 - Use of Our Website

• You agree to use our website only for lawful purposes.
• You may not copy, modify, distribute, or misuse website content without prior written consent.
• Unauthorized use of our site may result in legal action.

3 - Services Provided

• IOR/EOR provides Importer & Exporter of Record services, including customs clearance, payment of duties/taxes, regulatory filings, and compliance management.
• All services are subject to applicable local, national, and international trade laws.
• We reserve the right to refuse service where transactions may violate customs, export control, or sanctions regulations.

4 - Client Responsibilities

Clients engaging IOR/EOR must:

• Provide accurate shipping, product, and compliance documentation.
• Ensure goods comply with origin/export laws and are not restricted or prohibited.
• Pay all applicable duties, taxes, and service fees, unless otherwise agreed (e.g., Delivered Duty Paid shipments).
• Maintain valid licenses, permits, and authorizations when required.

5 - Fees & Payment Terms

• Fees are outlined in service agreements or quotes provided prior to engagement.
• All payments are due in the agreed currency and within the agreed timeline.
• Late payments may result in service suspension and additional charges.

6 - Customs, Duties & Compliance

• IOR/EOR acts as a legal Importer or Exporter of Record solely for the purposes of customs compliance.
• Duties, VAT/GST, tariffs, and regulatory charges are the responsibility of the Client unless otherwise agreed in writing.
• IOR/EOR is not liable for delays, penalties, or costs arising from inaccurate or incomplete information provided by the Client.

7 - Liability Limitations

• IOR/EOR is not liable for indirect, incidental, or consequential losses, including delays, lost profits, or penalties imposed by customs authorities.
• Liability is limited to the value of the services provided in the specific transaction, unless otherwise agreed in a signed contract.

8 - Intellectual Property

• All content on this website, including text, graphics, and branding, is owned by IOR/EOR.
• You may not reproduce or distribute content without permission.

9 - Confidentiality

• Both parties agree to maintain the confidentiality of all sensitive business, trade, and compliance information exchanged during service.
• Data will be handled in accordance with our Privacy Policy.

10 - Termination

• Either party may terminate the service agreement with written notice.
• IOR/EOR may suspend or terminate services immediately if the Client breaches these Terms or engages in unlawful activities.

11 - Governing Law

• These Terms are governed by the laws of the United Arab Emirates.
• Any disputes shall be resolved in the courts of Dubai, UAE.

12 - Updates to Terms

• We may update these Terms periodically to reflect changes in law, services, or business operations.