1 - Information We Collect

We collect information in the following ways:

• Personal Information you provide: Name, email address, phone number, company, and other details when you complete a contact form, request a quote, or communicate with us.
• Business Information:Shipping details, customs documentation, and compliance information necessary for providing Importer of Record (IOR) or Exporter of Record (EOR) services.
• Technical Information: IP address, browser type, device information, and browsing behavior collected via cookies and analytics tools.

2 - How We Use Your Information

We use the information we collect for purposes including:

• Delivering Importer & Exporter of Record services.
• Responding to inquiries, quote requests, and support tickets.
• Managing compliance documentation for customs and regulatory authorities.
• Sending service updates, newsletters, or marketing materials (only if you consent).
• Improving website functionality and customer experience.
• Meeting legal, tax, and regulatory obligations.

3 - Data Sharing & Disclosure

We do not sell or rent your personal data. We may share information in limited circumstances:

• Service Providers: With trusted partners who assist with logistics, IT, analytics, or customer service — under confidentiality agreements.
• Legal Requirements: If required by law, regulation, customs authority, or court order.
• Business Transactions: In connection with a merger, acquisition, or restructuring.

4 - Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site performance, and support marketing.

• You can adjust your browser settings to refuse cookies, but some features may not work correctly.
• Analytics cookies help us understand how visitors use our website.

5 - Data Retention

We retain personal information only for as long as it is necessary:

• To provide our services.
• To meet legal, tax, or compliance obligations.
• To resolve disputes and enforce agreements.

When no longer needed, data is securely deleted or anonymized.

6 - Your Rights

Depending on your location, you may have rights including:

• Accessing the personal data we hold about you.
• Requesting correction or deletion of your information.
• Withdrawing consent for marketing communications.
• Objecting to or restricting certain processing activities.

To exercise these rights, please contact us: info@ioreor.com