Importer & Exporter of Record Services in Indonesia
Indonesia, the largest economy in Southeast Asia, is a fast-growing market for technology, telecom, and industrial equipment. However, importing into Indonesia requires strict compliance with local regulations—foreign companies cannot import without a registered entity and a valid API (Importer Identification Number).
From SNI certification to Kominfo approvals and BPOM permits, regulatory complexity can lead to delays, added costs, and compliance risks. With a trusted IOR/EOR partner, businesses can operate in Indonesia without a local entity while ensuring smooth, compliant import and export operations.
IOR & EOR Responsibilities in Indonesia
In Indonesia, the importer of record SEA ensures all import regulations are met, while the Exporter of Record (EOR) handles outbound compliance and documentation.
Our responsibilities include:
Acting as your legal importer/exporter under an API license
Managing import licenses (API-U / API-P)
Securing SNI certification for regulated products
Handling Kominfo approvals for telecom and network devices
Obtaining BPOM permits for medical and healthcare products
Managing customs clearance with DGCE
Calculating and paying duties, VAT (PPN), and income tax (PPh 22)
Maintaining audit-ready compliance records
Indonesia Trade Compliance Snapshot
Indicator | Details |
|---|---|
VAT (PPN) | 11% standard rate |
Import Duties | 0–40% depending on HS code |
Clearance Time | 5–10 working days |
Regulatory Authorities | DGCE, BKPM, BPOM, BSN (SNI), Kominfo |
Top Import Sectors | IT, Telecom, Medical, Industrial Equipment |
When Do You Need IOR or EOR Services in Indonesia?
You should use an IOR/EOR service if:
You don’t have a registered Indonesian entity or API license
Your products require SNI certification
You’re importing telecom or IoT equipment requiring Kominfo approval
You’re shipping medical devices requiring BPOM permits
You want DDP (Delivered Duty Paid) shipping with predictable costs
You need temporary imports for repairs, returns, or exhibitions — or risk a shipment held at customs Indonesia due to missing API licenses, incomplete SNI certification, or incorrect HS classification that delays release and accumulates storage costs.
How We Help – Sector-Specific Solutions
Sector | Needs | Our Support |
|---|---|---|
IT & Telecom | Kominfo approval, SNI testing | Permit handling, HS classification, customs clearance |
Medical Devices | BPOM licensing, compliance |
|
Industrial Goods | SNI standards, MoT permits | Certification and clearance support |
Aerospace |
| Permit coordination and re-export support |
Understanding Import Compliance & Duties in Indonesia
Delivered Duty Paid (DDP) services allow sellers to manage all import requirements and costs — understanding import VAT Indonesia, including how the 11% PPN rate is calculated on CIF value plus duties and how the PPh 22 income tax stacks on top, is essential before committing to a DDP structure. Including:
Import licenses & approvals
API license, SNI certification, BPOM, Kominfo approval, and DGCE clearance
Duties & taxes
0–40% import duty, 11% VAT (PPN) on CIF + duties, plus 2.5–7.5% income tax (PPh 22)
Compliance risks
Missing requirements can lead to delays, penalties, or shipment rejection
Tax calculation & classification
Taxes apply on total landed value; correct HS classification ensures accuracy
DDP advantage
Consolidates all duties and taxes upfront for smoother, predictable imports
Be in the Know
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Our Full IOR & EOR Service in Indonesia Includes
Legal representation as Importer & Exporter of Record
API license usage for compliant importing
SNI and Kominfo certification management
Customs declaration and broker coordination
Duty, VAT, and tax payment handling
Temporary imports and re-export support
Real-time tracking and compliance updates
Why Choose IOR EOR for Indonesia?
Local Regulatory Expertise
Deep experience with API, SNI, BPOM, and Kominfo
No Local Entity Required
Operate in Indonesia without company registration
End-to-End Service
Full handling from permits to delivery
Cost Optimization
Accurate duty, VAT, and tax management
APAC Coverage
Trusted across Southeast Asia markets
Get Your IOR / EOR Solution in Indonesia Today
Importing into Indonesia doesn’t have to be complicated. With IOR/EOR services, you gain a trusted local partner to manage licensing, customs, duties, and compliance—ensuring smooth, fast, and fully compliant operations.
Start importing into Indonesia with confidence:
FAQs
An API (Angka Pengenal Importir) is a mandatory importer identification number issued by the Indonesian government. It authorizes a company to conduct import activities and is required for customs clearance. There are different types of API licenses depending on the nature of the business (e.g., trading or manufacturing).
No, foreign companies cannot import goods directly into Indonesia without a locally registered entity. To bring products into the country, they must work with a licensed Importer of Record (IOR) service provider who assumes legal responsibility for the import process.
SNI (Standar Nasional Indonesia) is a national standard that ensures products meet specific safety, quality, and technical requirements. Certain regulated products must obtain SNI certification before they can be imported and sold in Indonesia.
No, Kominfo (Ministry of Communication and Information Technology) approval is only required for products related to telecommunications and communication devices, such as mobile phones, routers, and wireless equipment.
Customs clearance typically takes 5 to 10 working days, provided all documentation is complete and accurate. The timeline may vary depending on product type, inspections, and regulatory approvals.
The Importer of Record is responsible for paying all applicable import duties, taxes, and fees. Under DDP (Delivered Duty Paid) terms, these costs are usually prepaid by the seller through the IOR to ensure smooth delivery.
